Visiting Mayo Clinic

I had open heart surgery (a septal myectomy) to treat my hypertrophic cardiomyopathy in 2006.  I went back to Mayo twice for the two years following the surgery, but after that I hadn’t felt the need to return since I was regularly following up with my local cardiologist.  In April of 2018, it had been almost ten years since I had been back to Rochester.  So, I decided it was time to take a trip and make sure that all was in order.

PREPARATIONS FOR MY VISIT

I called in January for an appointment, and was told that appointments are made only as far ahead as three months. Because I wanted to wait until the weather warmed up, I decided to wait to schedule until April when I was pretty sure that the snow would be gone. Sadly, that was not the case when I arrived.  Nevertheless, this Southerner was not deterred by a little snow. And luckily, the skyways and subways provide easy access to the Clinic, regardless of weather.

A few weeks before I left I received a schedule in the mail of the tests I would be having on the first day of my visit.

Mayo Schedule

Then, I made my plane reservations. I have learned that it is easier for me to fly into Minneapolis and take a shuttle from the airport than to fly into Rochester.  It saves having to change planes, and the shuttle is easy and affordable.

ARRIVING AT THE CLINIC

I just beat the snow when I arrived on Sunday night.  When I arrived in my hotel room, I was crestfallen to realize that I could not find my schedule which had me reporting to the lab for blood tests bright and early at 7:00 a.m.  I wondered whether I would need to arrive even earlier than 7:00 a.m. in order to get another copy of my printed schedule.

PATIENT PORTAL

Then I remembered that since my last visit, Mayo Clinic had added an online patient portal which seemed to have a lot of things in it, so I decided to check that before I completely panicked.  Once I remembered my password, I was able to log into the website where I was asked if I wanted to download the Mayo Clinic App.  I thought that seemed like a good idea, since I was there, wanted to get the benefit of the full experience, and my hotel had free wi fi, so why not?  I downloaded the app, and then I was instantaneously able to see my full schedule along with all of the locations.  It even provided me with maps of how to find them which came in handy since it had been awhile.

Mayo App Screenshot
Screenshot of Mayo Clinic Patient App

The knowledge that I was prepared for morning allowed me to go to sleep feeling that I had all under control.

BEATING THE SNOW

On this trip to Mayo Clinic, I stayed in the downtown area where I was able to walk through the skyway and subway to the Clinic. This turned out to be fortuitous, because even though I waited to make my appointment in April when, I was told, the snow would be over for the year, this year was a notable exception!  A mid-April blizzard delivered more than a foot of snow.

MAyo Snow

My Minnesota friends, who usually mocked my Southerner’s fear of snow, admitted that I was right to be worried.  I arrived just as snow flurries started falling from the sky. Fortunately, the snow held off as my airport shuttle traveled the highway from Minneapolis, but as soon as I checked into my hotel room, the flurries were visible from my hotel window.  It snowed all night, and it was icy in the morning.  Therefore, I was happy to be able to stay entirely inside, thanks to the Skyway and Subway system.  (For those who are having surgery, note that it is also possible to stay across the street from St. Mary’s Hospital and take a shuttle bus when you need to visit the downtown clinic. )

Signs tell you where to go inside the skyway and subway

I left my coat in the hotel room while I donned my tennis shoes for the trek to the Clinic. Note: Comfortable shoes are a must!  There’s lots of walking involved in a Clinic visit (unless you have someone to push you around town – there are lots of wheelchairs available at the entrances just for the asking).  I’d left my FitBit at home, but I think I must have logged about 13,000 steps that day.

Skyway
Skyway leading to Mayo Clinic seen from outside

So, unless you are visiting Rochester in May – September when your odds of snow are low, it is safest to stay in one of the many hotels which are attached to the Clinic. For this visit, I chose the Hilton Garden Inn which proved to be affordable and conveniently located.

Mayo Subway Leading in to clinic
Underground subway leading directly into Clinic

APPOINTMENTS

My first appointment was scheduled for 7 am and I had been instructed to fast for the previous 12 hours, which even included limiting liquids.  Because I had flown in the night before, it seemed I was dehydrated, which turned out to be problematic when they tried to take my blood. I almost fainted twice.  My phlebotomist called in her supervisor after two glasses of water and a second attempt on the opposite arm produced the same effect.  Ultimately, they got me an ice pack for my forehead which did keep me from fainting so on the third attempt they were finally able to get all the blood they needed. They started making slides while I drank an orange juice and ate a power bar, before moving on to my next test, a chest x-ray.

If you are worried about passing out from the blood draw the way I almost did, check with your doctor ahead of time to see if it’s OK to drink some water before your schedule starts.  It might just save you from the same issue. From now on, I will be drinking water!

Mayo Lab
Waiting room outside the lab with wall panels above by Ellsworth Kelly

I was running a bit behind due to the unforeseen complications, so I was a little worried that I might have thrown off the scheduled times.

Not to worry, they were able to get me in when I arrived. The schedule at both the Chest X-ray and EKG stations is flexible:  It doesn’t matter if you are early or late, their schedule allows for this.

The chest x-ray and EKG experiences were very similar to my previous visits.  They get you in and out pretty quickly.

ECHOCARDIOGRAM

Whereas on past visits my echos were done at St. Mary’s Hospital, on this occasion my echo was performed in the Gonda Building at the Clinic.   The young man who performed my test was a military vet who was finishing his last months at Mayo before going off to graduate school to learn how to assist with cardiopulmonary bypass surgery.

He was very thorough, spending about an hour taking images before he left the room to review the images with the supervising doctor.  He left me to my own devices in the examining room for about 15 minutes so I used my phone to surf the internet. He came back and told me that all was well, so I was free to leave.

LUNCH AND SHOPPING

My next appointment with my cardiologist wasn’t until the afternoon, so I took an hour or two to do some shopping and eat lunch.  The cafeteria is always pretty full so I decided to explore the subway tunnel which leads to the Kahler hotel.  Some clothes caught my eye, so I tried on and bought a few blouses before continuing on to a nearby local lunch place.  Lots of shopping can be found in the clinic area, including the University Square Mall which is an easy walk between appointments.

THE HCM CLINIC APPOINTMENT

Dr. Steve Ommen, Director of the Hypertrophic Cardiomyopathy Clinic

After lunch, the results of all of my tests were available, so I was able to head to my consultation with my cardiologist, Dr. Steve Ommen, Director of the Hypertrophic Cardiomyopathy Clinic.  Once they called me in, they took my blood pressure and I had a brief meeting with one of the nurses in the HCM Clinic.  Then, Dr. Ommen came in and we discussed all of my test results and he made some recommendations for a medication change.  After discussion, he decided to cancel the stress test which had been scheduled for the afternoon, since he said that the results would not impact his recommendations for my care.  (Note:  Though a V02 stress test has been scheduled for all four of my visits to Mayo, I have only ever actually undergone this test one time.  Mayo intentionally schedules the test after you have met with the cardiologist so that s/he and you can decide if it is necessary or will provide useful information.  Also, some patients who visit the HCM Clinic will be scheduled for a cardiac MRI. Since I already have an implantable defibrillator, this test is not ordered for me.)

TEST RESULTS

That night in the hotel room, I noticed that my blood test and xray results were already up and online though the Mayo app.  The only test results I was unable to access at that time were those from my echocardiogram.  All test results, including my echo, were mailed to me within a few weeks of my appointment, and as of this writing, 4 months later,  all results, including the echocardiogram, are reflected in my electronic record.

Cyn Xray

SIGHTSEEING AT MAYO CLINIC

Finished with all my appointments, I was able to spend the rest of my visit to Rochester sightseeing.

When at Mayo Clinic, it is imperative to spend time taking in the art and ambiance that makes a visit so special.  On my first visit, my husband and I described Mayo as “the Disneyland of healthcare.” Words can’t really describe the impact of all of the amazing art and healing that goes there.

Walking through the subway level listening to piano music on the subway level of the Gonda Building with the sculpture Man and Freedom by Ivan Mestrovic in the background.

It has to be experienced in person. However, I will do my best to share with you here some of the things that I find bring so much light to a place that people go when they are facing the most serious situations of their lives.

THE ART

Mayo Clinic has an art collection that is second to none.  You can take a docent led tour if that fits your schedule. These tours are on weekdays at 1:30 p.m. If you can’t fit that in, there is a self-guided audio tour — you simply pick up a handset at the information desk.  Or, you can do what I did: pick up a pamphlet and just walk around on your own.

Here are a few pieces that I liked.

Waterfall Blue Persian by Dale Chihuly, in the Gonda Building
Take a load off in the lobby of the Gonda Building and look at Four Houses by Jennifer Bartlett
Some lithographs by Jean Miro that hang in the lobby of the laboratory waiting room

Welcome, a kinetic sculpture by Yaacov Agam, rotates constantly in the Mayo Building

A very interesting mixed media sculpture by Therman Statom, also in the Mayo Building

Off on His Own -Ceramic sculpture by Maggi Giles in Mayo Building

MAYO CLINIC CENTER FOR THE SPIRIT

Another place that you might want to visit, especially if you are dealing with some difficult health challenges, is the Mayo Clinic Center for the Spirit; you can go for some quiet time to center yourself, or communicate with a higher power of your choice.  You can even leave a message in the Prayer Wall.

HERITAGE HALL

If you have more time, you should stop at the historical exhibits in the Mayo Clinic Heritage Hall, where you can see the first heart/lung machine. And there’s a bigger, fascinating museum in the Plummer Building next door.

VISITING ST. MARY’S HOSPITAL

After I finished visiting the downtown Mayo Campus, I went over to St. Mary’s Hospital, where I had my open heart surgery 12 years earlier.

The admissions office you see below was where I had to report at 5 a.m. the morning of  my surgery.

During the hours I was in surgery, my husband waited for me in this waiting room. Every so often, someone came to find him to give him a update on my condition.

When I woke up after the surgery, I found myself in an ICU room which looked just like this one.

A day or two later, I was moved to the step down unit on Mary Brigh.

Recent myectomy patients will recognize these ducks which can be found around the unit. The ducks arrived a few years after I had my surgery, but most patients count them as they walk laps around the halls on their road to recovery.

No visit to St. Mary’s would be complete without a visit to my favorite cardiac surgeon, Dr. Joe Dearani. Dr. Dearani literally gave me my life back when he removed the piece of muscle that was obstructing the flow of blood out of my heart.

Before I returned downtown, I went to see the chapel – a beautiful old church which is home to the sisters of St. Francis.

IN CONCLUSION

Below you can see the tenets of care that were first established by the Mayo Brothers.  And as anyone who has ever been treated at Mayo can attest, they really adhere to these principles!  Every time I visit, I continue to be amazed at the quality of care I receive at the Mayo Clinic.

And one day not too long from now, I will once again return to Rochester.  Until my next visit, Mayo Clinic!

For more about the Mayo Clinic HCM experience, check out these older posts on HCMBeat:

Guest Blogger – Ron Petrovich of Mayo Clinic’s Public Affairs Department Shares His Tips for Myectomy Recovery

Guest Blogger – Surgical Myectomy: A Twice in a Lifetime Experience – By Jill Celeste

Guest Blogger – The View from a HCM Center – by Dr. Steve Ommen of Mayo Clinic’s HCM Center